Privacy at The Parlour Pantry

We collect personal information that you choose to share with us. This typically happens when you:

• Submit a reservation or enquiry for our in-person card lounge or poker tables
• Ask a question about our restaurant, card room formats or hosted poker sessions
• Subscribe to updates about news, events or dining and card evenings at The Parlour Pantry

The details you may provide include:

• Your name
• Contact information, such as your email address and preferred phone number
• Reservation preferences, such as party size, date, time, seating needs and card lounge format of interest
• Any notes you choose to share in open text fields, such as accessibility needs or card room preferences

We collect this data only when you actively fill out our forms or subscribe to our updates. Merely browsing our site does not require you to tell us who you are.

Your information is used to make your visit to our restaurant and card lounge as smooth and enjoyable as possible. Specifically, we may use your details to:

• Confirm and manage bookings for our in-person card lounge and offline poker tables
• Clarify any special requests for your restaurant seating or card room arrangements
• Personalise your evening, for example by seating your group near a particular host or format, where available
• Respond to questions you send us via our contact channels
• Occasionally update you about news, changes to our restaurant offering, and card lounge events you have opted in to hear about

We do not use your information to create financial profiles or to support any form of remote play. All references to poker on this website relate solely to social, in-person card evenings held within The Parlour Pantry restaurant.

We use secure, industry-standard methods to store and protect the personal information you share with us. Our aim is to ensure that your details remain confidential and are accessed only by authorised restaurant staff or trusted providers who help us operate our services.

Safeguards we use may include:

• Restricted access controls so that only relevant team members can view reservation and contact information
• Secure systems for managing booking and contact data
• Reasonable technical and organisational measures to protect against loss, misuse, unauthorised access or disclosure

While no method of storage can be guaranteed as perfectly secure, we work to ensure that your information is handled carefully and in line with our obligations under Australian privacy principles.

The Parlour Pantry does not sell or rent your personal information to third parties.

We may share your information only where necessary with carefully selected service providers who assist us with tasks such as:

• Hosting our website and reservation tools
• Managing email communications and subscriber lists
• Providing technical support for our online systems

These providers are permitted to use your information only to perform the services we have engaged them for, and they are expected to protect your details in a manner consistent with this Privacy Policy.

We may also disclose information where required by law, or where we believe it is necessary to protect our rights, your safety, or the safety of others in our restaurant and card lounge.

Our website uses cookies and similar technologies to help us understand how guests move through our pages and to keep navigation running smoothly.

We use cookies exclusively for performance and navigation purposes, such as:

• Remembering basic site preferences between visits
• Helping our pages load efficiently on your device
• Understanding broad, anonymised patterns of site use so we can improve our restaurant information, card lounge details and offline poker content

We do not use cookies for advertising, behavioural profiling or social media tracking. Any cookie choices you make in our cookie banner or settings will apply only to the limited purposes described above.

For more detail on how cookies are handled, you can also review our Cookie Policy.

We respect your control over your personal information. Subject to applicable Australian privacy laws, you can:

• Request to view the personal details we hold about you in connection with our website or in-person card lounge reservations
• Ask us to update or correct your information if it is inaccurate or incomplete
• Request that we delete personal information we no longer need for the purposes described in this policy
• Change your communication preferences, including opting out of future updates and newsletters

Every email we send that contains news or card lounge updates includes simple instructions for opting out of future messages. You can also contact us directly to update your preferences.

We keep your personal information only for as long as it is reasonably necessary for the purposes described in this Privacy Policy, or as required by law.

In practice, this usually means:

• Reservation and contact details are kept while we prepare for and complete your in-person visit to our restaurant and card lounge
• Basic records may be retained for a longer period where needed for operational, legal or regulatory reasons
• Subscription details are retained while you remain opted in to receive updates, and removed when you unsubscribe or ask us to delete them

When we no longer need your information for these purposes, we take reasonable steps to securely delete or de-identify it.